CyberGhost VPN Review

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  • Speed test: 51Mbps out of 100Mbps
  • Usability: 4/5
  • Logging policy: No logs are being kept.
  • Netflix: Yes.
  • Torrenting: Yes.
  • Cost: $2.75/mo and up on CyberGhost.com

Can CyberGhost live up to the awesomeness that their name implies?

That’s what you are about to find out.

In this review, I will be taking a detailed look at CyberGhost’s VPN services.

I’ll be analyzing the speed, compatibility, pricing, unique features and problems that you can expect when using their VPN service, and I will also provide you with a few alternative services to check out if you feel that CyberGhost doesn’t quite make the cut.

CyberGhost Pros +

1. Located in Romania (out of 14 eyes)

Founded in 2011 and operated by a 55 person team located in Bucharest, Romania, CyberGhost (recently acquired by Robert Knapp and Crossrider Limited) currently boasts over 15 million users, which is an, admittedly, impressive statistic.

This also means that they are outside 14 Eyes. Since Romania is a part of EU, I can’t be 100% sure they don’t share some information with other countries.

2. All Essential Features Available

  • Hiding IP: Yes
  • Kill-switch: Yes
  • Max devices: 5
  • Total servers: 1300
  • Total countries: 61 (last verified on 1st of March)

CyberGhost is VPN software that hides your IP, encrypts and anonymizes your Internet activity, as well as keeps you secure whenever you’re using Wi-Fi.

Their network spans 61 countries and contains more than 1,300 servers across the United States, European Union, UK, and Asia (although their presence in Asia is admittedly sparse with only a handful of servers in Japan, Hong Kong, and Singapore).

Their VPN service is compatible with most devices and you can easily connect your

  • Windows
  • Android
  • Mac
  • iOS

If you know what you are doing, CyberGhost also allows their users to set up a custom connection with their Linux devices or routers (yes, you can connect them to your router).

In addition, CyberGhost supports most major protocols including OpenVPN, L2TP, and IPSec.

3. Strict No Logging Policy

While there are many VPN providers who advertise zero logging, when you read the fine print in the Terms and Conditions agreement, you will realize that this is far from the truth.

Many VPN companies do log your data and while it is typically for the benign purpose of improving their services, one of the biggest reasons to invest in a VPN is to limit intrusions on your privacy.

Which doesn’t exactly work if the intrusive third party happens to be your VPN provider.

Luckily, CyberGhost doesn’t waiver on their logging policy.

Here’s what they have to say on their website:

In a market filled with lies and half-truths regarding logging practices, it’s refreshing to see more providers eliminating their logging altogether. In short, CyberGhost does not keep user logs.

4. Great User Experience and Easy Installation

One of CyberGhost’s biggest competitive advantages is their ease of use.

It took me a grand total of about 5 minutes to install, launch and use CyberGhost on my Window’s device, and based on feedback from other users, this experience is pretty consistent regardless of the device you are using.

Once you are inside of CyberGhost’s software, the usability gets even better.

The layout is crisp and clean and things are so clearly spelled out that even your grandparents could use it.

In fact, CyberGhost has a feature that allows users to automatically launch a secured private browser with only the click of a button.

5. Compatible with TOR (and most other proxies) 

For those of you who are unfamiliar, The Orion Router or TOR is a security-centric network that encrypts your data across several networks and then relays that data making your activities and location all but impossible to track.

Depending on the country from which you are surfing, the ability to layer your VPN with the TOR network can, quite literally, be a lifesaver.

Luckily, CyberGhost VPN is TOR compatible which is kind of surprising considering that many of the higher priced VPNs don’t have this feature, but I won’t complain.

This allows users to get as close to total anonymity as possible and is a huge bonus for any VPN users located in countries with strict censorship laws.

6. Safe For Torrenting & Works with Netflix

Torrenting

While many VPNs shy away from actively promoting the ability to torrent/P2P on their servers (hint: TunnelBear), CyberGhost is not among them. Not only does CyberGhost allow torrenting, it’s one of their main selling points.

After you launch CyberGhost’s software, you will notice a purple box in the lower left-hand corner of the interface titled “Ghost Downloads”.

Upon further investigation, you will see that this feature is used to “Download Torrents using untraceable servers automatically selected for you.” 

Much to their credit, CyberGhost has done everything in their power to make torrenting easy and seamless, and they have accomplished this goal admirably.

Netflix

For Netflix, Cyberghost has dedicated a unique server that keeps changing IP whenever Netflix tries to crack it down.

I used it and it worked. I also confirmed that by having a quick chat with their customer representative:

7. Five Device Connection Limit

Prior to their purchase by Robert Knapp and Crossrider Limited, CyberGhost only offered a one-device connection limit even for some premium users.

Considering the fact that most individuals use up to 3 devices on a given day (not to mention that they have family members whose connections they might want to secure) this was an atrocity.

Luckily, this is no longer the case and CyberGhost has bumped their device limit to 5 devices regardless of the plan that you are using.

This is a welcomed improvement that opens up many doors for the average user.

CyberGhost Cons –

1. Not The Fastest VPN

Whenever you are in the market for a “Budget VPN” you can and should expect to suffer through some slower download and upload times.

Unfortunately for CyberGhost, unless you are using a free service, you should never have to deal with speeds that are this slow.

US Server (New York)

  • Ping: 189ms
  • Download: 18.41 Mbps
  • Upload: 7.12 Mbps

EU Server (Amsterdam)

  • Ping: 41ms
  • Download: 51.10 Mbps
  • Upload: 21.10 Mbps

Asia Server (Hong Kong)

  • Ping: 299ms
  • Download: 4.00 Mbps
  • Upload: 4.07 Mbps

UK Server (London)

  • Ping: 69ms
  • Download: 5.63 Mbps
  • Upload: 15.65 Mbps

In short, while CyberGhost speeds are nothing to brag about.

They’re surely faster than some other paid VPNs such as or PureVPN. (shame on you!)

They are ranked somewhere in the middle of the pack and they are OK.

2. Questionable Customer Support

Look…

The VPN industry is not known for its exceptional customer service, a fact that I am quick to point.

And while there are several companies like ExpressVPN and NordVPN that have broken this mold offering high-quality live support, CyberGhost (unfortunately) is not among them.

In fact, while I was gathering data for this review, I had such a hard time contacting customer support that I couldn’t even submit a ticket to gauge their response time!

First, I tried submitting a simple ticket directly from the CyberGhost App.

And this is what I was told…

But here’s the curious thing — my internet connection was fine, and my AdBlocker was disabled.

In fact, when I closed out CyberGhost and loaded up ExpressVPN, I had no problem submitting a ticket.

Let’s not forget that I was also streaming music and downloading files in the background when CyberGhost told me to “Check my internet connection.”

So I chalked it up a weird network issue and decided to try again later.

When I launched CyberGhost later that day on a different network I was told, yet again, that my ticket could not be submitted.

At this point, I was becoming increasingly frustrated and decided to go directly to their website to try out their live chat feature.

Low and behold, when I opened up the chat box I was politely notified that no representatives were available to help resolve my problem.

I was finally able to submit a simple support ticket directly to their website, and then patiently waited for more than 48 hours before receiving a response.

The bottom line?

If you are looking for a VPN with fast and effective customer service, then CyberGhost is not the droid you’re looking for.

3. Third Party Reviews Are Pretty Rough 

As always, I wanted to make sure that my experience with this VPN wasn’t anomalous. So, I decided to dig through some of the recent reviews on Reddit and Quora and, according to most sources (who were not motivated by a handsome commissions check), my experience was pretty standard.

There were some reviews that had a more positive outlook on CyberGhost’s services, however, the majority of them were clearly submitted by individuals with an obvious lack of experience with VPN providers.

4. Alleged Security Concerns

The final problem that I found with CyberGhost is the alleged security concerns that have arisen since early 2016.

While there has been a significant amount of controversy surrounding CyberGhost’s root certificates and the possibility that their “No Logging” policy is not actually upheld, so far, my findings on this topic have been inconclusive.

Most of the issues that have surfaced were quickly resolved or explained away by the CyberGhost team.

While I don’t have any real reasons to suspect CyberGhost of foul play or believe that there have been any breaches in their privacy agreement, there were simply too many allegations to let this particular point slide.

CyberGhost Pricing & Quick Facts

Monthly: $11.99 per month ($143.88 per year)

12 Months: $5.99 per month ($71.88 per year)

24 Months: $3.50 per month ($42.00 per year)

Unlike most other VPN providers, CyberGhost offers a 2-year deal which will set you back only a bit more than if you would get a monthly package for a year.

They also offer a wide array of payment options including (and no I am not kidding) the ability to pay with a money order or cash at your nearest 711.

While this might be a bit extreme for most users, this feature can come in handy for users who are concerned about the anonymity of their transaction. (For example, individuals purchasing CyberGhost in a country with censorship laws and VPN restrictions)

  • No logging: Yes.
  • Ease of the VPN software: Singing up and using the app is fairly simple and straightforward.
  • Hidden fees & clauses: None.
  • Upsells: No upsells.
  • Instant access after payment: Yes.
  • DNS leaks: None.
  • Jurisdiction: Romania.
  • Protocols: OpenVPN, IPSec, PPTP & L2TP.
  • Kill-switch: Yes.

Do I Recommend CyberGhost?

I do recommend CyberGhost.

While CyberGhost’s pricing is admittedly affordable, it’s important to keep the old adage “You get what you pay for” in mind when selecting a VPN provider.

Their server’s speed is average, their customer service isn’t very helpful, but their user experience privacy/security features make this all up.